Your Privacy, Explained

1. Introduction

ServiGo is a mobile application that connects customers with verified service professionals for home appliance repair and maintenance services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app.

2. Information We Collect

Information You Provide

• Name, phone number, and email address (for account creation and booking)
• Service address (for technician dispatch)
• Payment information (processed securely via Razorpay)
• Service details and preferences

Information Automatically Collected

• Device information (model, OS version, unique device ID)
• Location data (to connect you with nearby technicians)
• Usage data (app interactions, pages viewed, booking history)
• IP address and network information

3. How We Use Your Information

• To facilitate service bookings and technician dispatch
• To process payments securely via Razorpay
• To send you service confirmations and updates
• To improve our services and user experience
• To handle customer support requests
• For fraud prevention and security

4. Data Sharing

• We share your booking details with the service professional assigned to your job.
• Payment information is processed by Razorpay, and we do not store your full payment details.
• We use Google Maps and Firebase for location services and notifications.
• We do not sell your personal information to third parties.

5. Third-Party Services

• Firebase: Authentication, Firestore database, Cloud Messaging, and Analytics – Google’s Privacy Policy
• Razorpay: Payment processing – Razorpay’s Privacy Policy
• Google Maps: Location and routing – Google’s Privacy Policy

6. Data Security

We implement industry-standard encryption and security measures to protect your data. However, no system is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

7. Data Retention and Deletion

• We retain your data as long as your account is active.
• You can request account deletion by emailing support@kheranddodiya.com.
• We will delete your account and associated data within 30 days of your request.
• Certain data may be retained for legal or regulatory compliance.

8. Your Rights

• Access your data: You can view your information in the app settings.
• Update your data: You can edit your profile information at any time.
• Delete your data: You can request account deletion via email.
• Withdraw consent: You can opt out of marketing communications.

9. Children’s Privacy

ServiGo is not intended for children under 13. We do not knowingly collect information from minors.

10. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this policy, please contact us at:

Email: support@kdcompany.co.in

Address: Kher and Dodiya LLP